We stand behind our products 100%. Our range consists of hundreds of well-known and lesser-known brands. But they have one thing in common: the most important selection criterion is an excellent price-quality ratio.

Despite the strict selection for quality, it is inevitable that defects or complaints will arise. We are certainly aware of that. That is why we offer you a full warranty on your purchase (unless otherwise stated). Most brands work with a 1-year manufacturer's warranty, but even beyond that, our team of service specialists will do everything they can to resolve any defects that arise completely to your satisfaction. Naturally, within all reasonableness of the expected lifespan of a product.

What to do in case of complaints? Send an email to INFO@LAKOO.NL , stating your order number, in which you clearly describe the complaint. Photos provide insight into the complaint for us and for the manufacturer/importer, so it is very nice if you send them along immediately.

Online Dispute Resolution The European Commission offers a platform for online dispute resolution, which you can find here: http://ec.europa.eu/consumers/odr/ . As a consumer you have the option to use this platform for the resolution of disputes.